Legal
These Terms and Conditions outline the agreement between AMIL Facility Services Ltd and our clients for the provision of commercial cleaning and facility support services in New Zealand.
Last updated: 24 September 2026
These Terms and Conditions ("Terms") govern the provision of commercial cleaning and facility support services by AMIL Facility Services Ltd ("AMIL", "we", "us", "our") to our clients ("you", "your"). By engaging our services, requesting a quote, or using our website, you agree to be bound by these Terms.
AMIL provides commercial cleaning and facility support services including but not limited to office cleaning, retail cleaning, industrial cleaning, common area cleaning, and light facility support. The specific scope, frequency, and pricing of services for each client will be agreed in a written service agreement or quote before work commences. We reserve the right to adjust service schedules and scope with reasonable notice.
Quotes provided by AMIL are estimates based on the information available at the time of quoting and are valid for 30 days from the date of issue. Final pricing may vary if the scope of work changes or if site conditions differ from those assessed at the time of quoting. Any changes to agreed pricing will be communicated and agreed with you before implementation.
Invoices for services rendered are issued in accordance with the agreed schedule (typically weekly or monthly). Payment is due within 7 days of the invoice date unless otherwise agreed in writing. Late payments may incur a fee. All prices are in New Zealand dollars (NZD) and are exclusive of GST unless stated otherwise.
To help us deliver services safely and effectively, you agree to: provide accurate information about your site and requirements; grant safe access to all service areas at the agreed times; remove or secure fragile, hazardous, or valuable items as needed; inform us of any site-specific health and safety requirements; and ensure that the work environment is safe for our personnel.
We agree to: provide services in a professional and workmanlike manner; follow agreed site instructions and cleaning schedules; comply with applicable New Zealand health and safety regulations; maintain appropriate insurance coverage; and communicate promptly about any issues that affect service delivery.
You are responsible for providing access to your premises during agreed service times, including any keys, access cards, or codes required. We take reasonable care to protect your property and confidentiality. Keys and access devices are stored securely and returned promptly upon termination of services.
AMIL is Site Safe certified and follows structured health and safety practices. We require clients to inform us of any site-specific hazards, restricted areas, or safety procedures. We reserve the right to suspend or modify services if a site presents an unacceptable safety risk until the risk is addressed.
We may use subcontractors to deliver specific aspects of our services. Any subcontractors we engage are bound by confidentiality and quality standards consistent with our own. We remain responsible for the overall delivery of services to you.
AMIL takes reasonable care in delivering its services. We are not liable for damage to property caused by pre-existing conditions, normal wear and tear, or factors outside our control. Our liability for any direct damage to your property is limited to the cost of the service session in which the damage occurred. We are not liable for indirect or consequential losses.
Either party may terminate the service agreement by providing 14 days' written notice. If you cancel an individual scheduled service with less than 24 hours' notice, a cancellation fee may apply. Upon termination, we will return all keys and access devices and complete any services for which payment has already been received.
If you are dissatisfied with any aspect of our service, please contact us as soon as possible. We will acknowledge your complaint within 2 business days and work with you to resolve it promptly and fairly.
We may update these Terms from time to time. Updated versions will be posted on this page with the revised date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or our services will be subject to the jurisdiction of the New Zealand courts.
If you have any questions about these Terms, please contact us: AMIL Facility Services Ltd Phone: 021 241 4250 Email: info@amilfacilityservices.co.nz Address: Massey, Auckland 0614, New Zealand
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